Below are the general terms and conditions ("Rules") that apply to all offers, prize promotions and competitions (collectively, "Promotions") that are advertised on or accessible through our site ("Site") and/or via the GUI software (the "Client"). Each Promotion is organized by REEL Europe Ltd ("we"/"us"/"our"/"our company"), which owns and operates the Site. Where used and the context allows, the term "Group" means REEL Europe Ltd together with its subsidiaries and any holding company of REEL Europe Ltd and any subsidiary of such holding company and any company associated with the group of companies known as "The Stars Group".
In order to participate in any Promotion, each entrant ("Entrant"/"you") hereby agrees to be bound by the following: (i) these Rules; (ii) the end user license agreement governing the use of the Site ("EULA"); (iii) the tournament rules governing participation in any tournament on the Site ("Tournament Rules"); and (iv) any special terms and conditions relevant to the individual Promotion as may be displayed on the Site ("Special Terms").
1.1 To take part in any Promotion you must: (a) reside in and play from a jurisdiction within which it is legal for you to both play on the Site and take part in the Promotion; and (b) be 18 (eighteen) years of age or of applicable legal age of majority in the jurisdiction you reside in (whichever the greater).
1.2 Each Entrant for a Promotion must be the same person whose name appears on the Player Account ("Stars Account") that is registered on our Site to take part in the Promotion (to the extent that a Stars Account is necessary in accordance with the Special Terms). By taking part in a Promotion, you hereby confirm to us that your name, address and personal details as registered on and set out in your Stars Account are correct and up to date. If you are unable to produce valid proof of your name, address or other personal details upon request and to our reasonable satisfaction, you will be automatically excluded or disqualified from the Promotion.
1.3 Employees and relatives of employees of the Group and any entities affiliated or related to the Group are not permitted to participate in any Promotion. For these purposes, the term 'relative' shall mean but not be limited to spouse, partner, parent, cousin, child or sibling and 'affiliated' shall include but not be limited to mean such an employee's housemate(s) or co-habitee(s).
1.4 Where persons located in a particular jurisdiction are prohibited from taking part in any Promotion or where a Promotion only applies to a particular jurisdiction, this will be specified in the Special Terms.
2. Conduct of Entrants
2.1 If any Entrant is found to be in breach of these Rules, the EULA, Tournament Rules or the Special Terms or if we discover or reasonably believe that you have acted deceitfully or dishonestly with respect to the Promotion, we shall be entitled to (i) exclude, suspend or disqualify you from the Promotion; and (ii) exclude you from future Promotions. The decision as to what activity or behavior constitutes a breach of these Rules or the Promotion or what constitutes an act of deceit or dishonesty in relation to any conduct by an Entrant while participating in the Promotion rests solely with us and in our sole discretion.
2.2 Certain types of bets, considered as 'safe' bets will not be considered in order to complete a Casino Challenge (i.e. to meet the wagering requirements of a Promotion) and may lead to player being excluded from a Promotion. Safe bets include, but are not limited to, betting on Black/Red on the Roulette table. Please note that covering the Roulette table by 65% or more will result in that bet earning 0 reward points (or redemption points). All play will be reviewed by our management, and their decision will be final.
2.3 We have a zero tolerance policy on activity which is designed to take advantage of Promotions by seeking to guarantee profit regardless of the outcome (whether that activity is conducted by you acting alone or as part of a group)("Improper Advantage Play"). Where we have reason to believe you have carried out Improper Advantage Play we shall be entitled to: (i) reclaim the Promotion and any prize, associated winnings or other rewards relating to the Promotion from your Stars Account; and (ii) suspend your Stars Account in accordance with the EULA.
3. Promotional Prizes/Gifts
3.1 We will set out on the Site, the duration as well as the final date for entry into each Promotion and any limit on the number of entries we will accept before closing the Promotion. This information will be available together with a description of each prize ("Prize") or reward on offer ("Gift") in the Special Terms but will not be made available in these Rules.
3.2 Promotional Prizes/Gifts should be understood as bonus made available to players under an available promotional activity.
3.3 For the avoidance of doubt, promotional Prizes, Gifts which may be given away as part of the Promotion are non-transferable and non-refundable, and may not be given, assigned, sold to or exchanged with any other person(s).
3.4 We shall be entitled, acting reasonably, to provide alternatives for any promotional Prize or Gift, including where the original promotional Prize or Gift is unavailable or in circumstances where providing the promotional Prize or Gift would pose an excessive financial or logistical burden on us. This alternative will also be a bonus. You will not have the right to require payment of the alternative unless we agree otherwise. The bonus value will be specified in the Special Terms.
3.5 Promotional Prizes/Gifts must be claimed within 30 (thirty) days from when you are notified of your promotional Prize/Gift unless otherwise stated. If you have not claimed the promotional Prize/Gift within this time your Prize/Gift will be void. Void prizes may be redrawn and offered to another Entrant or offered in another Promotion.
3.6 Following notification to you that you have won a promotional Prize or entitled to receive a promotional Gift, the promotional Prize/Gift will be granted or made available to you no later than 90 (ninety) days following the conclusion of the Promotion. Where the Prize/Gift is to be credited to your Stars Account, this will be actioned as soon as practicable and in accordance with the Special Terms. Note that if an element of a promotional Prize/Gift may relate to an event taking place at a future date, you will not be able to use the promotional Prize/Gift until such future date.
3.7 Winners are not entitled nor authorized in any way to commit us to any contract, expense or cost entered into or incurred without our advance written acceptance of the same.
3.8 No promotional Prize or Gift will be awarded to any Entrant who:
3.8.1 for any reason, would not be allowed by applicable law to receive and/or use the promotional Prize/Gift; or
3.8.2 has opted out of or self-excluded from playing, participating in or receiving communications about our products or services, or where the promotional Prize or Gift in question can be won through the use of such products and services.
4. Ownership rights
4.1 This Clause 4 shall only apply in the event that a Promotion requires you to submit content for consideration by us as part of the method of entry for that Promotion (with the goal of offering bonuses) and includes but is not limited to short stories, articles, blogs, audio-visual recordings, stills and photographs (collectively, "Content").
4.2 You hereby warrant and represent that you are the owner of all material contained in the Content you may submit and/or that you are authorized and have written permission to use and exploit the Content as part of any Promotion and have secured all necessary permissions, authorizations and consents to include any person or material appearing in your Content. In addition, you confirm that by submitting the Content, you hereby grant us an unconditional, irrevocable, non- exclusive, royalty-free, fully transferable, perpetual worldwide license to use, publish or transmit, or to authorize third-parties to use, publish or transmit the Content in any format and on any platform, either now known or hereinafter invented without any remuneration to you or any third party appearing in the Content in any way.
4.3 You warrant that your Content shall not contain or include or make use of anyone under the age of 18 (eighteen) years of age, be racist, obscene, derogatory, threatening in nature, or harass, libel, deceive, defraud or invade another's privacy, be offensive, defamatory of any person, or otherwise contain or condone anything illegal or unlawful. You warrant that any Content that you submit to us does not infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary or privacy right of any party or individual. You agree not to include or depict anything in the Content: (i) which is intended to upset or harm others; (ii) that victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of any classification, including, without limitation, religion, gender, sexual orientation, race, color, creed, ethnicity, national origin, citizenship, age, marital status, military status or disability; (iii) that would constitute, or would otherwise encourage, criminal conduct or give rise to civil liability; or (iv) which is intended for commercial purposes, including, without limitation, to solicit funds or to promote, advertise or solicit the sale of any goods or services.
4.4 You acknowledge that when you send us your Content you are doing so at your own discretion and risk and that you are solely and fully liable for any material contained in your Content. You acknowledge that we have no obligation to pre-screen, monitor, review, or edit any Content submitted by you in relation to the Promotion.
4.5 Following the submission of your Content, you acknowledge that we or authorized third parties on our behalf, reserve the right to refuse to publish, take down, cut, crop or edit your Content at our sole discretion (and you permit us to carry out all of the same as we deem necessary) and we are under no obligation to use, upload, broadcast and/or transmit your Content on our Site or in any media.
5. Limitations of liability
5.1 By participating in any Promotion you hereby agree to release, discharge and hold harmless our company, its legal representatives, affiliates, subsidiaries, agencies and respective officers, directors, employees and agents of our Group, from any costs, expenses damages, losses claims, actions or proceedings brought by you (or any third party on your behalf) ("Claims"), as a result of your participation in the Promotion and/or any promotional Prize/Gift that may be awarded to you as a result thereof and we fully exclude any liability in relation to any such Claims (other than payment of any costs and expenses specifically provided as part of the Prize/Gift (if any) with respect to the Promotion). This limitation does not include any liability on the part of us to you for: (i) negligence; (ii) death or personal injury arising out of our negligence or the negligence of our employees; (iii) fraudulent misrepresentation; or (iv) any liability that cannot be excluded or limited by applicable law.
5.2 Save as permitted under Clause 5.1 above, you acknowledge and agree that, to the fullest extent permitted by applicable law, regardless of the form of action, whether in contract, tort or otherwise, in no event will we or our Group or our affiliates, including, without limitation, their respective officers, directors, employees, successors and assigns, be liable to you or any party for: (i) any indirect, special, exemplary, punitive, incidental, consequential (including, but not limited to, damages for business interruption, loss of business and other profits, loss of programs, cost of replacing equipment or software or loss of records, information or data), or any other damages arising in any way from or in relation to your participation in any Promotion (or inability to do the same), even if we have been advised of the possibility of such damages; or (ii) any claim attributable to errors, omissions, or other inaccuracies in the Promotion.
5.3 We shall not be liable to you for any failure to perform any of our obligations under the Promotion or in respect of the promotional Prize/Gift where we are unable to do so as a result of circumstances beyond our reasonable control and whilst we may endeavor to provide an alternative promotional Prize/Gift, we shall not be liable to compensate any Entrant where we fail to do so in such circumstances.
5.4 You hereby agree to indemnify our company, its legal representatives, affiliates, subsidiaries, agencies and respective officers, directors, employees of our Group against all costs, losses, damages, expenses and liabilities (including for loss of reputation and goodwill and professional advisors fees) suffered by us arising as a result of a breach by you of your obligations under these Rules, the EULA, the Tournament Rules or the Special Terms or in connection with your failure to follow any instructions given by our team or in relation to any matter concerning your participation in a Promotion.
6.1 In case of disputes or disagreements concerning any aspect of a Promotion including but not limited to all matters relating to the awarding of the promotional Prize/Gifts, an Entrant's eligibility to participate in the Promotion, the conduct of any Entrant, these Rules, the EULA, the Tournament Rules or the Special Terms, the final decision shall lie with our team and any decision by us shall be final and binding upon you and shall not be subject to review or appeal by you or any third party. For the avoidance of doubt, this is without prejudice to any rights or any remedies you may have under applicable law.
6.2 Should these Rules state that the use of a judging panel will be required to determine a winner based on subjective analysis or interpretation, we will appoint one independent individual to the judging panel.
6.4 These Rules, the EULA, the Tournament Rules and any applicable Special Terms represent the entire agreement between you and us relating to each Promotion that you participate in and supersedes all prior representations, agreements, negotiations or understandings (whether oral or in writing) between us and you. Except as specifically set out herein, all conditions, warranties, representations and terms (whether expressed or implied by law) are fully excluded. The invalidity, illegality, or unenforceability of the whole or any part of these Rules does not affect or impair the continuation in force of the remainder of the Rules.
6.5 If you opt-in to a Promotion that requires you to deposit funds in order to qualify, any withdrawal of funds from your Stars Account prior to making such deposit will result in you becoming ineligible to receive the benefit of the Promotion. To avoid players becoming ineligible without knowing, a pop-up message appears when a withdrawal is requested making you aware that you will forfeit the promotional Prizes/Gifts if you go ahead with your request.
6.6 We reserve the right to withhold promotional Prizes/Gifts if there is reason to suspect that a deposit is fraudulent, or that it has not been made with the intention of using it to play real money games.
6.7 We reserve the right at any time to make minor amendments or alterations to these Rules or Special Terms to correct errors or improve clarity and comprehension for the benefit of our players. Furthermore but in all cases acting reasonably, we may alter these Rules or the Special Terms as well as cancel, modify or suspend any Promotion or withdraw an offer for specific players, if; (a) we reasonably believe that the Promotion is being abused by an individual or group of individuals which undermines the integrity of the Promotion; or (b) required to do so as a result of any legal or regulatory change; or (c) there are other valid reasons that prevent us from continuing the Promotion provided that the reason is sufficiently serious such as a failure of our systems or due to manifest error. Any proposed material changes to these Rules or Special Terms will be either notified to you directly and/or published on our Site. Note that any amendment, alteration or withdrawal of a Promotion will not adversely impact Entrants who have already opted in to that Promotion except in cases which are beyond our control (e.g. for legal and/or regulatory reasons).
If you have any questions about any promotion, please contact Support.
Updated April 2021.